These Terms of Use govern the use of www.thefaceshop.com.sg (the “Website”). By using this Website, you are entering into a legally binding agreement with LG H&H Singapore Pte Ltd (hereon referred to as “THEFACESHOP”). The Website is hosted in Singapore and operates as an e-commerce website selling products from THEFACESHOP and its affiliated brands (the “Products”). For the purposes of this Terms of Use, “you” shall mean any user of the Website, whether you purchase the Products or not. We reserve the right, in our sole discretion, to update or revise these Terms of Use. The continued use of the Website following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. In order to contract with THEFACESHOP, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. If your order is accepted, we will send you a confirmation email. When placing an order, you undertake that all details you provide to us are true and accurate, and that you are an authorized user of the bank account and/or the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the Product(s). By confirming your purchase at the end of the checkout process, you agree to accept and pay for the Product(s). Where applicable, prices are inclusive of GST.

The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

We reserve the right to refuse any order for any reason, including, but not limited to, the following situations:

Error in Shipping Information
You are responsible for providing sufficient and accurate shipping address (including street address, block and unit number, or postal code). THEFACESHOP will not be responsible for undelivered goods as a result of error in the information you provided.

Product Unavailability
If the Product becomes unavailable, or if there is an error on our Website relating to the order (for example, an error relating to the details, descriptions and prices of Products), THEFACESHOP may cancel the order. If this occurs, we will inform you as soon as possible.

Reshipping of Merchandise
The merchandise sold on our Website is intended for personal use only, not for resale. Any suspected resale of our merchandise for personal or business profit is strictly prohibited. 

Cancellation, Refund, Return, and Exchange

We are unable to make any changes or cancellations once you have placed your order. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. Please review your cart carefully before checking out.

Goods sold are non-refundable. We will only exchange items if they are incorrect, defective or damaged.

Exchange requests due to defective products must be made within 6 months upon customer’s receipt of order; and exchange requests due to incorrect/expired products must be made within 1 month upon customer’s receipt of order.

Return requests due to an allergic reaction to the product must be made within 6 months upon customer’s receipt of order to be valid.

To return or exchange your item(s), please fill out the Return & Exchange Form. We will get back to you within 3 business days.

Account Creation

By creating an account on the Website, you agree to receive certain communications in connection with use of the Website, such as requests for reviews of products. You will also receive our marketing emails such as our newsletters. For more information, please refer to our Privacy Policy.

By submitting your information and agreeing to our Terms of Use, you consent to THEFACESHOP’s collection, use, and disclosure of your personal data to parties such as THEFACESHOP’s employees, service providers, vendors, and systems for the purposes of processing your application and registration of your membership and to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through SMS; email; direct mail; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; for identification and website access; maintaining and updating your membership details; and informing you of new services, promotions of THEFACESHOP.

Product Reviews

We welcome product reviews and feedback on your online shopping experience. We will publish on our Website both positive and negative comments, so long as the comments, reviews or testimonials (collectively, Reviews) are accurate, and constructive. If you submit Reviews that we do not publish on our Website, our Customer Service team may contact you in order to improve our product quality and service. We also reserve the right to edit Reviews for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Reviews is not materially altered. By submitting a Review to THEFACESHOP, you hereby grant to THEFACESHOP the unrestricted right to use your Review in perpetuity, through any and all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the Review by indicating your first name and last initial.

Privacy Policy

THEFACESHOP respects the privacy and confidentiality of personal data in our possession or under our control. We have implemented policies and practices to safeguard the collection, use, disclosure, storage and other processing of personal data provided to us. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Understand more about our Privacy Policy here.

Intellectual Property

All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips, video clips, and written and other materials on our Website (collectively, the IP) are owned, controlled or licensed by THEFACESHOP and/or THEFACESHOP’s related entities, and are protected by Singapore and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only. You are not allowed to copy, distribute, reproduce, or distribute the content for commercial use without consent from THEFACESHOP.

Limitation of Liability

Under no circumstances shall THEFACESHOP or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained thereon or stored or maintained by THEFACESHOP, whether based upon warranty, contract, tort, or otherwise, even if THEFACESHOP has been advised of or should have known of the possibility of such damages or losses. Without limiting the foregoing, in no event shall THEFACESHOP, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of THEFACESHOP.

Accessibility Statement

THEFACESHOP is constantly working towards improving the accessibility of the Website to ensure we provide equal access to all of our users. If, for any reason, you are having difficulty processing an order or navigating through the Website, please call +65 6287 3094 or email shopping@thefaceshop.com.sg for assistance.