RETURN & EXCHANGE

Can I return my items?

Please note that goods sold are non-refundable. We will only exchange items if they are incorrect, defective or damaged.

What if my item was incorrect, damaged, faulty, or missing?

We are sorry you have received a parcel with an incorrect, defective, or missing item! Please fill out the Return & Exchange Form below. We will get back to you within 3 business days and assist you with a 1-to-1 exchange.

Please note that:

  • All exchange requests due to defective products must be made within 6 months upon customer’s receipt of order.
  • All exchange requests due to incorrect/expired products must be made within 1 month upon customer’s receipt of order.
What if I had an allergic reaction to a product?

If you have experienced an allergic reaction to our products, please fill out the Return & Exchange Form below. We will get back to you within 3 business days for assistance.

Please note that all return requests due to an allergic reaction to the product must be made within 6 months upon customer’s receipt of order to be valid.

Am I able to return an online purchase in-store?

Unfortunately, we currently do not allow online purchases to be returned in-store.

RETURN & EXCHANGE FORM





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